ITS Help Desk
Overview
The ITS Help Desk provides students, faculty, and staff at The University of Texas at Austin with a centralized point of contact for computer help, questions concerning ITS services, and navigating IT @ UT.
Hours and Location
Phone and Email Support
- Monday through Friday, 8 a.m. to 5 p.m. (Intersession Summer: May 14 - June 2)
Service Desk
- Monday through Friday, 8 a.m. to 6 p.m.
- Flawn Academic Center (FAC) Lobby
Features
- Available to answer questions by telephone, email, chat, or on a walk-in basis
- Support for personally owned computers at Service Desk
- Support for departmentally and personally owned computers via phone and chat
- Coaching on resolving many common computer problems, including backing up data, securing your computer, and updating your operating system and applications
- Referrals to expert systems consultants specializing in Unix, Windows, Macintosh, or desktop and networking systems
- Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications
Cost
Consulting with the ITS Help Desk via phone, email, or the walk-in services is available at no cost to students, faculty and staff.
